Privacy Policy

Who this policy applies to

• Passengers who search for and book seats on rides.
• Drivers who apply to drive, publish rides and receive cost contributions.
• Visitors to our website, including people who join the waitlist or send us a message through the contact form.
• Emergency contacts whose details a rider adds to their account.

Applicable law

We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where it applies to you, the EU General Data Protection Regulation (GDPR).

2.1 Data you provide

2.2 Data created when you use our services

2.3 Data from other sources

Ride search

When you search for a ride, we show published rides on the corridor you selected, based on the corridor, the departure date and time, and the number of free seats. We do not rank rides using your personal profile.

Cost contribution

The price of a seat is a contribution to the driver's costs, not a profit fare. It is calculated from the road distance of the corridor and a rate per kilometre that depends on the distance band the ride falls into. Promotions and refunds are applied on top.

Driver verification

When a driver submits an application, we read the driving licence automatically (text recognition) and run a set of checks: document quality, name and date-of-birth match, minimum age, licence number, licence expiry and a check for duplicate licences. Clear results are decided automatically; anything uncertain is reviewed by a member of our team.

If your application is rejected automatically, you are told the reason and can correct and resubmit it. You can also ask for the decision to be reviewed by a person by contacting us.

Fraud and abuse prevention

We monitor for patterns that suggest fraud or abuse — for example the same licence used on several accounts, unusual payment activity or repeated no-shows — and may restrict an account while we investigate. You can contest any such restriction.

6.1 With other riders

Your phone number and email address are never shown to other riders. Contact between riders happens through the in-app chat.

6.2 At your request or in an emergency

• Your emergency contacts, when you trigger an SOS alert or choose to share a ride with them.
• Emergency services, when needed to protect the life or safety of a rider.

6.3 With service providers

These companies process data on our behalf and only on our instructions.

6.4 For legal reasons

• With courts, police and other authorities when required by law or a binding order.
• With insurers, lawyers and advisers when needed to establish, exercise or defend legal claims.
• With a buyer or successor if all or part of our business is sold or merged — this policy will continue to apply to your data.

Deleting your account

You can ask us to delete your account at any time by writing to support@mitgo.ch. We delete or anonymise your data within 90 days, except data we must keep for the reasons below.

• You have an open booking, an unresolved dispute or an outstanding balance.
• We need the data to prevent fraud or to keep a banned account from returning.
• The law requires us to keep it, such as accounting records.

Device permissions

The app asks for permission to use your location, camera (for profile photos and driver documents) and notifications. You can change these at any time in your phone's settings; some features, such as live ride tracking, will not work without them.

In-app settings

• Edit your profile, phone number and language.
• Add, change or remove your emergency contacts.
• Turn ride reminders and other notifications on or off.

Marketing

We send news and offers only if you have opted in. You can opt out at any time with the link in each message or by contacting us. Service messages about your rides are always sent.

Your rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you and receive a copy.
• Correct inaccurate or incomplete data.
• Have your data and account deleted.
• Object to or restrict certain processing.
• Receive your data in a portable, machine-readable format.
• Have an automated decision reviewed by a person.
• Withdraw consent you have given, without affecting earlier processing.
• Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, in the EU, your local data protection authority.

To exercise any of these rights, write to support@mitgo.ch. We may ask you to confirm your identity and will reply within 30 days.

Data controller

Mitgo is responsible for the processing described in this policy. You can reach us, including on data protection matters, at support@mitgo.ch.

Legal bases (GDPR)

Where the GDPR applies, we rely on the following legal bases:

International transfers

Some of our service providers process data outside Switzerland and the EEA, for example in the United States. We transfer data only to countries the Swiss Federal Council recognises as providing adequate protection, to companies certified under the Swiss-U.S. or EU-U.S. Data Privacy Framework, or on the basis of standard contractual clauses.

Security

We use technical and organisational measures to protect your data, including encrypted connections, access controls, masked document numbers in our admin tools and restricted administrative access. No system is completely secure, so please keep your login credentials private.

Children

The app is not intended for anyone under 18. We do not knowingly collect personal data from minors.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed. We will tell you about significant changes in the app before they take effect.