Terms & Conditions

1.1Other policies

Our Privacy Policy explains how we handle your personal data and forms part of these Terms. Rules shown in the app at the time of an action — such as the cancellation conditions shown before you confirm a booking — also apply to that action.

1.2Changes to these Terms

We may update these Terms, for example when we add features or the law changes. We will tell you about significant changes in the app before they take effect. If you keep using the Services after that date, the updated Terms apply. If you do not accept them, you can close your account at any time.

2.1What we provide

Mitgo provides a technology platform on which drivers publish rides along fixed routes ("corridors") and passengers book free seats on those rides. Mitgo does not provide transport and is not a carrier. Each ride is an arrangement between the driver and their passengers. Drivers are independent private individuals, not employees, agents or contractors of Mitgo.

2.2Cost-sharing, not commercial transport

Rides on the platform are shared journeys that the driver is making anyway. The seat price is a contribution to the driver's costs, calculated by the app from the corridor's road distance. Drivers may not use the platform to run a taxi or other commercial passenger service.

2.3Licence to use the app

We give you a personal, non-exclusive, non-transferable and revocable licence to use the app on your own device to access the Services, in line with these Terms.

2.4Restrictions

You must not:

• Copy, modify, sell, rent or distribute the app or any part of the Services.
• Reverse engineer or decompile the app, except where the law allows it.
• Scrape, crawl or extract data from the Services by automated means.
• Try to gain unauthorised access to the Services, other accounts or our systems, or disrupt their operation.

2.5Third-party services

Parts of the Services rely on third parties, such as Stripe for payments, Google Maps Platform for maps and distances, and the Apple App Store and Google Play for app distribution. Their own terms may apply to your use of them, and we are not responsible for their services.

4.1As a passenger, you agree to

• Be at the pickup point on time and confirm boarding in the app.
• Book only the seats you need and bring only the luggage you booked.
• Wear a seatbelt and follow the driver's reasonable instructions about the vehicle.
• Treat the driver, other passengers and the vehicle with respect.
• Pay only through the app — never in cash or outside the platform.

5.1Verification

Before you can publish rides, you must apply as a driver and pass verification. We check your driving licence automatically and a member of our team reviews any case the checks cannot decide. We may reject an application that contains invalid, expired or altered documents, or a licence already used on another account. You can correct and resubmit a rejected application.

5.2As a driver, you agree to

• Hold a valid driving licence and the insurance required by law, including cover for the passengers you carry.
• Use a roadworthy vehicle that matches the details you registered, including the licence plate.
• Drive safely, obey traffic laws, and never drive under the influence of alcohol, drugs or medication that affects your driving.
• Publish only rides you genuinely intend to make, and honour the bookings you approve.
• Not charge passengers anything beyond the price shown in the app.
• Keep your vehicle clean and suitable for carrying passengers and their luggage.

6.1Payment processing

Payments are processed by our payment provider, Stripe. Mitgo collects the seat price on behalf of the driver. Prices are shown in Swiss francs (CHF) and include any applicable taxes.

6.2Tokens and promotions

• Tokens are not money. They cannot be exchanged for cash, transferred to another account or refunded, except where the law requires it.
• Promotional codes and offers are personal, have no cash value, and may not be copied, sold or shared publicly. We may end a promotion or cancel a benefit obtained in breach of its conditions.

6.3Damage and cleaning

If you damage a driver's vehicle or leave it in a condition that needs cleaning beyond normal use, you may be responsible for the reasonable cost of repair or cleaning.

8.1Ratings and feedback

After a ride, drivers and passengers can rate each other and give feedback. Ratings must be honest and based on the ride. We may remove ratings or feedback that are abusive, discriminatory or not genuine, and we may restrict accounts whose ratings show a pattern of problems.

8.2In-app chat

Use the chat only to arrange the ride you are on. Do not share contact details to move a booking or payment outside the app, and do not send offensive, threatening or unlawful content. We may review chat messages to resolve disputes and safety reports.

8.3Content you provide

You keep ownership of what you upload — profile photos, ratings, feedback and messages. You give us a non-exclusive, royalty-free licence to use that content to operate, secure and improve the Services, for as long as it remains on the platform. You confirm that you have the right to share it.

13.1The Services are provided as they are

We work to keep the Services available and reliable, but we cannot guarantee that they will always be uninterrupted or error-free, that a ride will be available on your corridor, or that a ride will take place as planned.

13.2Limitation of liability

As Mitgo is not a party to the ride itself, we are not liable for the conduct of drivers or passengers, or for delays, cancellations, or loss or damage arising during a ride. To the extent permitted by law, we are not liable for indirect or consequential loss, such as lost profits or missed connections.

Nothing in these Terms limits liability for intent or gross negligence, for death or personal injury, or any other liability that cannot be excluded under Swiss law.

13.3Indemnity

If a third party brings a claim against Mitgo because you breached these Terms or the law, you agree to compensate us for the resulting loss and reasonable costs, to the extent you are responsible for it.

15.1No employment relationship

Nothing in these Terms creates an employment, agency, partnership or joint-venture relationship between you and Mitgo.

15.2Notices

We may send you notices in the app, by push notification or by email to the address on your account. You can send notices to us at support@mitgo.ch.

15.3Transfer

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer them to an affiliated company or to a buyer of all or part of our business.

15.4Requests from authorities

We respond to requests for user data from police and other authorities only when they have a valid legal basis, such as a court order, or in an emergency involving a risk to life or safety.

15.5Severability

If any part of these Terms is found invalid or unenforceable, the rest remains in effect, and the invalid part is replaced by a valid one that comes closest to its purpose.